THE DETAILS, MADE CLEAR
Before you book good Service Providers.
Answers about finding a professional, sending a request and working with OGAMAX in Nigeria.
16 questions, answered
Do I need an account to find a professional?
No. You can browse services and set your location without an account. To send a request, we ask for your name and a Nigerian phone number so the professional can reach you after you book.
When can I call or message my professional?
Phone and chat unlock immediately after you confirm a booking with a specific professional. Before that, your private details are not shared with the professional.
How much does a service cost?
You agree the price directly with the professional. OGAMAX does not publish service prices. Each booking also shows a transport fee, which is separate from the agreed price and is payable after the work or inspection.
What is the transport fee for?
The transport fee covers the professional’s travel to your location. It is shown before you confirm your booking and is payable after the work is completed or inspected, as stated on the booking.
Can I search beyond my neighbourhood?
Yes. Nearby results use the search radius shown on the page. You can also choose whole-state coverage to see professionals who serve the entire state.
What does a verified profile mean?
It means the professional has submitted their details and an identity document or professional certificate, has paid the registration membership, and has at least one service approved by OGAMAX. Verification checks documents and approved services. It does not guarantee the outcome of every job, so read the ratings and discuss the work clearly before it starts.
How are professionals approved?
Every professional pays the registration membership, submits an application and documents, and is reviewed by OGAMAX. Each service they offer is reviewed separately. Only approved professionals appear publicly.
How do professionals appear to customers?
A professional appears in search when they are approved, online, inside their working hours and below their limit of three active jobs. Customers choose the professional they want and send a booking for one of that professional’s approved services.
How many jobs can a professional take at once?
Up to three active jobs at a time. A professional frees a job slot as soon as they mark it Done, without waiting for the customer to confirm.
Can I cancel a booking?
Yes. You can cancel from My bookings before the professional has started work. If the professional is already travelling to you or has started work, contact support before cancelling so the situation can be handled fairly.
What if a professional does not arrive, or the work is poor?
First contact the professional and keep a record of your messages. If the problem is not resolved, open Help & support and include your request reference. OGAMAX reviews complaints and can suspend accounts that break the code of conduct.
How do ratings work?
You can leave one rating for each completed job. Ratings are linked to completed work only. Fake, reciprocal or paid ratings are not allowed.
Is my information safe?
Your exact address, phone number and work photos are shared only with the professional you book and with authorised OGAMAX staff. Read the Privacy policy for full details of what we collect, why, and your rights.
How do I become a service professional?
Choose “Become a service provider” and follow the application steps in your account. The Instructions page explains each step, including what documents you need.
What does a professional pay to join?
A one-time registration membership, paid through Paystack. Professionals agree their service prices directly with customers.
Where does OGAMAX operate?
OGAMAX currently serves customers and professionals in Nigeria. Coverage depends on the professionals approved in each state and local government area.
