These terms govern your use of OGAMAX at ogamax.ng and in the OGAMAX app. By creating an account, sending a request or offering services, you agree to them. If you do not agree, do not use OGAMAX.
1. What OGAMAX is
OGAMAX is an online marketplace that helps customers in Nigeria find independent service professionals and contact them. OGAMAX is not the employer, agent or contractor of any professional, and it does not perform the work. The service agreement is made between the customer and the professional.
2. Eligibility and accounts
You must be at least 18 years old and able to enter a binding contract under Nigerian law. You must give accurate information, keep your password private, and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity under your account.
3. Bookings and prices
Customers and professionals agree the scope, timing and price of each job directly. OGAMAX does not set service prices. A transport fee shown on a booking is separate from the agreed price and is payable after the work is completed or inspected. A booking is confirmed when the customer confirms it. Contact details are shared after confirmation.
4. Cancellations
A customer may cancel a booking from My bookings before the professional has started work. Once a professional is travelling to the customer or has started work, the customer should contact support before cancelling so that the situation can be handled fairly. Professionals must not cancel a confirmed booking without a valid reason and should tell the customer as early as possible.
5. Professional membership and approval
Professionals pay a one-time registration membership and must complete an application, submit accurate documents and be approved by OGAMAX before their profile is public or can receive requests. Each service is reviewed separately. OGAMAX may pause, reject or remove a service, profile or account that does not meet these terms or the code of conduct.
6. Professional responsibilities
Professionals must hold any licence, permit or insurance required by law for the work they offer, perform the work with reasonable skill and care, respect customers’ homes and property, communicate honestly about the work, price and timing, and comply with applicable law and safety standards.
7. Customer responsibilities
Customers must describe the work accurately, provide a safe place for the work, be present or arrange access as agreed, pay agreed amounts as agreed with the professional, and treat professionals with respect. Customers should verify that the person who arrives matches the professional they booked.
8. Ratings, reviews and reporting
Ratings may only be given for completed work. OGAMAX may remove ratings that are fake, abusive, reciprocal or unlawful. Report problems through Help & support. OGAMAX reviews reports and may take action, including suspension or removal of an account.
9. Acceptable use
You must not submit false profiles, misleading documents, unsafe or unlawful requests, or content that infringes another person’s rights. You must not attempt to bypass the platform to avoid its safeguards, scrape or misuse the service, or interfere with its security.
10. Disputes between customers and professionals
OGAMAX encourages customers and professionals to resolve disputes directly and in good faith. If they cannot, either party may ask OGAMAX support to review the records available on the platform. OGAMAX does not guarantee the outcome of any job and is not responsible for the quality of work performed by a professional.
11. Liability
To the extent permitted by Nigerian law, OGAMAX is not liable for loss, injury or damage arising from work performed by a professional, from agreements between customers and professionals, or from interruptions to the service. Nothing in these terms excludes liability that cannot lawfully be excluded.
12. Suspension and termination
OGAMAX may suspend or end your account if you breach these terms, if we reasonably believe your account is being misused, or where required by law. You may close your account by contacting support.
13. Changes to these terms
We may update these terms. The date of the latest version is shown on this page. Continued use of OGAMAX after an update means you accept the updated terms.
14. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Nigeria have jurisdiction, subject to any dispute resolution process that applies by law.
15. Contact
Questions about these terms can be sent to support@ogamax.ng.
OGAMAX
support@ogamax.ng